Frequently asked questions

To place an order, simply browse our products, select the item you wish to purchase, choose the size, colour, or quantity if applicable, and click the "Add to Basket" button. When you’re ready to checkout, click on the shopping bag icon, review your items, and follow the steps to complete the payment and shipping information.

We accept major credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay and Shop Pay (depending on your region). We also accept gift cards and store credits, if applicable.

Yes, your payment information is 100% secure. We use SSL encryption to protect your payment details and partner with trusted payment gateways to ensure secure transactions.

Once an order has been placed, changes or cancellations may be possible within a short window. Please contact our team as soon as possible, and we’ll do our best to accommodate your request. However, if your order has already been processed or shipped, changes may not be possible.

During checkout, you’ll see a field labeled "Discount Code". Enter your code there, and click "Apply." The discount will be automatically applied to your total if the code is valid.

Yes, once your order is placed, you will receive an email confirmation with your order details. If you don’t see it, please check your spam folder or contact our team.

We offer different shipping options, including standard and premium shipping. Shipping times and costs vary depending on your location and the selected shipping method. For further information see our delivery page.

Standard shipping typically takes 2-4 working days. Premium shipping takes 1-2 working days.

Yes, we offer free standard shipping on orders over £30. Your discount will be automatically applied at the checkout if you item total is applicable.

No, we don't currently ship internationally but may have this option in the future.

Once your order is shipped, we’ll send you a shipping confirmation email with a tracking number. You can use this number to track your package directly on our website or the shipping carrier's website.

If your package is delayed beyond the estimated delivery time, or you suspect it may be lost, please contact our team. We’ll work with the shipping carrier to locate your package or offer a solution such as a replacement or refund.

Address changes can be made if your order hasn’t been processed or shipped yet. Contact us as soon as possible, and we’ll do our best to update your shipping address.

We accept returns within 28 days of purchase, as long as the items are unused, in their original packaging, and accompanied by the receipt or proof of purchase. Please review our full returns policy here.

To return an item, first contact us confirming your order number and reason for wanting to return. For further information see our returns policy.

You have 28 days from the delivery date to return an item. After this period, we cannot accept returns or exchanges.

Yes, exchanges are possible if the item is in stock. If you’d like to exchange an item, follow the same steps for a return and specify the new item you’d like. If it’s unavailable, we will issue a refund instead.

If your item arrived damaged or defective, please contact our customer support immediately. We’ll arrange for a replacement or full refund, including return shipping costs if applicable.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method, and processing times may vary depending on your bank.

Yes, we offer gift cards in various denominations, which can be purchased directly on our website. They make great gifts for friends and family!

At the checkout, enter your gift card code or discount code in the designated box, and click "Apply." The credit or discount will be automatically applied to your total.

Yes! We regularly offer promotions and discounts. You can stay updated by subscribing to our newsletter or checking our discounts & promotions page

You can contact us through the form on our contact us page or email us directly on hello@littlegiggles.co

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (local time).

If there’s an issue with your order, please contact our customer support team with your order number and details of the problem, and we’ll work quickly to resolve it.

We don't currently offer gift wrapping or special packaging but you can choose to include a gift message at no extra cost or upgrade your gift message with one of our greetings cards for £2.99.

Absolutely! During checkout, simply enter the recipient’s address as the shipping address. You can also add a gift message.

If you realise there’s a mistake in your order details (address, size, product), please contact our customer support immediately. We’ll do our best to correct the information before the order is processed.